Helpful Info &
Frequently Asked Questions

Open to Book YELLOW indicates tour is open to book but minimum participation is not yet met.

Confirmed GREEN indicates minimum participation has been met and departure is confirmed.

Sold Out RED indicates tour is currently full. Click the button below to see this tours current departure status.

Not Yet Open to Book Gey indicates dates marked are not yet accepting reservations. These dates will only begin accepting reservations 3-4 weeks prior to departure once marked in yellow as “Open to Book”.

RTT is currently closed to walk-in customers, so the easiest way to make reservations is online via our website. All you need to do is check the websites tour calendar to ensure your tour is available (marked in green or yellow) and click the name of the tour on the calendar to get to the individual tour page where all the details of the trip are provided. Once you have picked out your tour, click the green "Book It" button at the top of the individual tour page under the name of the tour.

This will direct you to the bus tour reservation request form in the RTT Customer Care Center. Once you have completed the form and the request is submitted, you will receive a confirmation from the system via email that the request was received. The email will contain a ticket number and link which you can use to track the progress of your request and related communication for the reservation. If you did not receive the automated reply from the system immediately after you submitted your request, please be sure to check your spam / junk email, as this would indicate email from RTT has been filtered as spam by your provider. If not corrected, replies from the RTT agent may be sorted as spam as well.

RTT travel agents process all requests in the order they are received Monday – Friday, 0930-1600 hrs. Please allow 1-2 business days for your request to be processed depending on the time of day and day of the week it is submitted.

As travel rules and restrictions are constantly changing, we must be fluid with the conditions around us and ensure that you will have a quality experience when you travel on our tours.  This limits our ability to forecast new tours and departures to one month in advance.  As our new trips and departure dates become available, they will be updated on a weekly basis on our Calendar and Facebook page.

Check the Tour Calendar or Tour Departure Status page to verify that your tour is available to book. Only Tours that are marked YELLOW or GREEN can be booked. YELLOW Open to Book indicates reservations are being accepted, tour departure is not yet guaranteed as minimum participation has not yet been met. GREEN Confirmed (indicates minimum participation has been met and tour departure is confirmed).

Passports are mandatory For tours traveling outside Germany.
All travelers on RTT tours must be in possession of their Blue US Tourist Passport. Nationalities traveling with a non-US Tourist Passport must check with the respective consulates and ensure they have the appropriate travel documents required to enter all countries the tour visits and travels through.

Yes, we offer Private Tours to approved destinations for groups between 20 – 40 passengers, click here for more information.

Confirmations will be sent via email through our Customer Care Center.  Please check your spam / junk email folders to ensure your confirmation has not been auto sorted there.

Day Trips:  Please allow up to 2 business days for your agent to provide you with your trip confirmation.

Overnight Trips: confirmations are processed and provided once minimum participation has been met and the tour is confirmed.

RTT Tours operate across many regions and countries, utilizing a variety of public and private venues, all of which have different restrictions and policies regarding COVID-19.  The entry rules to a region, country or venue can change between when the tour is scheduled, when a customer books the tour, or right up the day before departure.  If requirements change after a customer has booked a tour and the customer is unable or unwilling to meet the new requirements, courtesy refunds related to vendor/third party costs/fees WILL NOT be provided.

RTT Abroad (Flight) Tours utilize third-party vendors (Airline, Cruise, Hotel), which are not eligible for courtesy refunds or any exceptions to the trips specific cancellation policy and RTT Terms and Conditions policy regarding Change & Cancellation by Client.  Due to the cancellation policy implemented by the vendor, fees CAN NOT be waived for military active duty or any other related reasons. For this reason, RTT strongly advises all participants to obtain travel insurance that will minimally provide coverage to cover cancellation fees, travel fare, illness or injury during travel, theft, unrests, and other unforeseeable circumstances that could disrupt travel plans.  Travel insurance of this nature can be obtained through many credit card companies as well as the sources listed below:

• Trip Assure (MH Ross)
• USAA

In the event that we have no choice but to cancel a tour due to limited particiaption or COVID-19 related restrictions, you will be contacted directly by an RTT Travel agent by phone or email through our Customer Care Center. Full refunds will be arranged / processed, without penalty, within 5 business days of the cancellation notice. All other cancellations are subject to RTT’s standard cancellation policy as listed here.